WHEREVERFAMILY.COM complies with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).
The Policy explains how we use any personal data we collect about you (either “user” or “you”) when you use the Website. This Policy is designed to protect you, our users, by informing you what personal data is collected, how we will use the information about you, with whom we share it, how long we keep it and how to contact us if you have any questions or concerns about the use of your personal information. Your use of the Website and any micro-sites is subject to your agreement with this Policy.
In this Policy, the term “personal data” or “personal information” means data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, our possession and includes personal data.
Please read the following carefully. Entering into this Website and providing your consent to our use of your personal data in accordance with the terms of this Policy indicates that the user has reviewed this Policy and has agreed to be bound by it. If you do not agree to these terms you must leave the Website immediately. If you no longer consent to our processing of your personal data, you may request that we cease such processing by contacting us. Please refer to the “how to contact us” at the end of this policy.
What information do we collect about you?
WHEREVERFAMILY.COM does not attempt to collect further data without user consent that enables personally identifiable profiling of our users.
We collect and collate generic information on all our Website traffic that is only ever represented in aggregate format.
WHEREVERFAMILY.COM may ask users for feedback (free text entry, quality ratings or similar) from time to time to help analyze the quality and performance of the Website. Information collected for this purpose is done so anonymously and is used to aid our understanding of customer needs and opinions only. On occasion specific quotes may be highlighted from individuals, however this is done so without personally identifying the users.
How will we use the information about you?
We collect information about you to manage your Website account and, if you agree, email you about other Whereverfamily.com services we think may be of interest to you. We may use your information collected from the Website to personalize your repeat visits to our Website.
We collect IP addresses from visitors to our Website (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). This allows us to identify the location of users, to block disruptive use and to establish the number of visits from different countries. We analyze this data for trends and statistical reasons, such as which parts of our Website users are visiting and how long they spend there. We do not link your IP addresses to anything personally identifiable to you.
A cookie is a small text file that is placed on your hard disk by a web server which enables a website and/or mobile app to recognize repeat users, facilitate the user’s ongoing access to and use of a website and/or the mobile app and allows the website and/or mobile app to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising.
We would like to send you information about Whereverfamily.com, services of ours and other WHEREVERFAMILY.COM clients and advertisers, which may be of interest to you. When you enter your contact details on one of our Website forms you will have the opportunity to opt-in to receive promotional information from us. This can be done by simply checking the relevant box on the form. If you have consented to receive marketing/advertising, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing and advertising purposes. Your information is never sold or shared to other companies.
From time to time, we conduct joint promotional email campaigns with third parties. As part of such campaigns, if you have ‘opted in’ to receive them, we may forward promotional emails to your email address containing information on Whereverfamily.com’s services that we feel may be of interest to you. Such emails may include links to the websites of third parties, and in this regard, we would refer you to the section headed ‘Security’ below. Any promotional emails will always be sent by us.
Other email and social marketing/advertising campaigns might be in association with other partners, but these programs are those which you have already given your full consent to receive. You may opt out of these emails through the secure venders at any time.
Behavioral Advertising Disclosure
Whereverfamily.com may use data collected on the Website in order to customize advertisements made to you on other WHEREVERFAMILY.COM websites such as Whereverfamily.com, Whereverfamily.com or third-party partner websites, including websites we advertise on.
Children under the age of 16
We ask that individuals under the age of 16 do not submit any personal information to us. We will not knowingly accept any data from a person who is under the age of 16 years.
What rights do you have?
As a data subject, you have the following rights:
• the right of access to personal data relating to you;
• the right to correct any mistakes in your personal data;
• the right to ask us to stop contacting you with direct marketing;
• rights in relation to automated decision taking;
• the right to restrict or prevent your personal data being processed;
• the right to have your personal data ported to another data controller;
• the right to erase your data and history
Requests for your personal data must be made to us specifying explaining what personal data you need access. To help us find the information easily, please give us as much information as possible about the type of information you would like to see.
There are certain types of data which we are not obliged to disclose to you, which include personal data which records our intentions in relation to any negotiations with you where disclosure would be likely to prejudice those negotiations.
We are entitled to refuse a data access request from you where (i) such request is manifestly unfounded or excessive, in particular because of its repetitive character (in this case, if we decide to provide you with the personal data requested, we may charge you a reasonable fee to account for administrative costs of doing so), or (ii) we are entitled to do so.
Right to update your personal data or correct any mistakes in your personal data
You can require us to correct any mistakes in your personal data which we hold free of charge. If you would like to do this, please:
• email or write to us
• let us have enough information to identify you (e.g. name, registration details); and
• let us know the information that is incorrect and what it should be replaced by
If we are required to update your personal data, we will inform recipients to whom that personal data have been disclosed (if any), unless this proves impossible or has a disproportionate effort.
It is your responsibility that all of the personal data provided to us is accurate and complete. If any information you have given us changes, please let us know as soon as possible.
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
• email or write WHEREVERFAMILY.COM (information in the contact us section) You can also click on the ‘unsubscribe’ button at the bottom of any email sent to you from us. It may take up to 5 days for this to take place; and
• let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).
We will provide you with information on action taken on a request to stop direct marketing – this may be in the form of a response email confirming that you have ‘unsubscribed’.
Rights in relation to automated decision taking (if applicable)
You may ask us to ensure that, if we are evaluating you, we don’t base any decisions solely on an automated process and have any decision reviewed by a member of staff.
Profiling may occur in relation to your personal data for the purposes of targeted advertising and de-targeting you from specified advertising. This allows us to tailor our advertising to the appropriate customers and helps to minimize the risk of you receiving unwanted advertising.
These rights will not apply in all circumstances, for example where the decision is (i) authorized or required by law, (ii) necessary for the performance of a contract between you and us, or (ii) is based on your explicit consent.
Right to restrict or prevent processing of personal data
In accordance with accepted industry norms, you may request that we stop processing your personal data temporarily if:
• you do not think that your data is accurate (but we will start processing again once we have checked and confirmed that it is accurate);
• the processing is unlawful but you do not want us to erase your data;
• we no longer need the personal data for our processing, but you need the data to establish, exercise or defend legal claims; or
• you have objected to processing because you believe that your interests should override the basis upon which we process your personal data.
If you exercise your right to restrict us from processing your personal data, we will continue to process the data if:
• you consent to such processing;
• the processing is necessary for the exercise or defense of legal claims;
• the processing is necessary for the protection of the rights of other individuals or legal persons; or
• the processing is necessary for public interest reasons.
Right to data portability
In accordance with industry norms, you may ask for an electronic copy of your personal data that you have provided to us and which we hold electronically, or for us to provide this directly to another party. This right only applies to personal data that you have provided to us – it does not extend to data generated by us.
The right to data portability also only applies where:
• the processing is based on your consent or for the performance of a contract; and
• the processing is carried out by automated means.
Right to erasure
In accordance with industry norms, you can ask us to erase your personal data where:
• you do not believe that we need your personal data in order to process it for the purposes set out in this Policy;
• if you had given us consent to process your personal data, you withdraw that consent and we cannot otherwise legally process your personal data;
• you object to our processing and we do not have any legal basis for continuing to process your personal data;
• your data has been processed unlawfully or have not been erased when it should have been; or
• the personal data have to be erased to comply with law.
We may continue to process your personal data in certain circumstances in accordance with industry norms.
Where you have requested the erasure of your personal data, we will inform recipients to whom that personal data have been disclosed, unless this proves impossible or involves disproportionate effort. We will also inform you about those recipients if you request it.
Right to complain:
If you do not think that we have processed your personal data in accordance with this Policy, please contact us in the first instance. We will make the best effort to satisfy your request under the terms of normal industry practices of the United States of America. As stated previously this WHEREVERFAMILY.COM is intended for the use of US Residence only.
If you post or send content, which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on the Website or otherwise engage in any disruptive behavior on any WHEREVERFAMILY.COM service, we will remove such content. We have the right to remove any content we feel in inappropriate.
Where we reasonably believe that you are or may be in breach of any applicable laws, for example on hate speech, we may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. We would only do so in circumstances where such disclosure is permitted under applicable laws.
We do our utmost to protect user privacy through the appropriate use of security technology. We restrict access to personal data to employees, contractors and agents who need to know such personal data in order to operate, develop or improve the services that we provide. We ensure that we have appropriate physical and technological security measures to protect your information; and we ensure that when we outsource any processes that the service provider has appropriate security measures in place.
We hold no credit card data and all paid subscriptions are processed through third party secure services. We employ Stark Services for our subscription processing and they secure payment through a third party secure service.
We will implement appropriate technical and organizational measures to ensure a level of security appropriate to the risks that are presented by the processing of your personal data. In particular, we will consider the risks presented by accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data transmitted, stored or otherwise processed. Stark Services is located at 12444 Victory Blvd., 3rd Floor
North Hollywood, CA 91606
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our Website and any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. We are not responsible for any delays, delivery failures, or any other loss or damage resulting from (i) the transfer of data over communications networks and facilities, including the internet, or (ii) any delay or delivery failure on the part of any other service provider not contracted by us, and you acknowledge that the Website may be subject to limitations, delays and other problems inherent in the use of such communications facilities. You will appreciate that we cannot guarantee the absolute prevention of cyber-attacks such as hacking, spyware and viruses. Accordingly, you will not hold us liable for any unauthorized disclosure, loss or destruction of your personal data arising from such risks.
WHEREVERFAMILY.COM sites may also be linked to websites operated by third parties. These links are meant for your convenience only. Links to third party sites do not constitute endorsement on the part of WHEREVERFAMILY.COM of those sites and we are not responsible for the privacy practices of the owners and operators of those sites. We encourage you to review the privacy policies and practices on each site which asks you to submit personal information.
We will notify serious data breaches without undue delay. A personal data breach in this context means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.
We minimize this data breaches by holding none of your data in house. All data is help by secured third parties. For example, WHEREVERFAMILY.COM uses MailChimp for email newsletter deployment and SurveyMonkey for survey questionnaires. Whereverfamily.com follows the strictest data protection measures in the industry and take continued step to assure your data protection. MailChimp is owned by The Rocket Science Group, LLC 675 Ponce de Leon Ave NE Suite 5000. Atlanta, GA 30308 USA. Survey Monkey is located at 1 Curiosity Way, San Mateo, CA 94403, surveymonkey.com.
In the event that WHEREVERFAMILY.COM host a charity auction on WHEREVERFAMILY.COM, we engage with a third party secure payment processors. When you bid for a product or service to benefit a charity, WHEREVERFAMILY.COM directs you to this third party and they are secured and contracted from the charity directly. Most recently we have worked with the Leukemia & Lymphoma Society located at 100 North 20th Street, Suite 405, Philadelphia, PA 19103. Their website address is lls.org.
We will keep a record of any data breaches, including their effects and the remedial action taken, and will notify you of any data breach affecting your personal data (which poses a high risk to you) when we are required to do so under industry norms for the United States. We will not be required to notify you of a data breach where:
• we have implemented appropriate technical and organizational measures that render the personal data unintelligible to anyone not authorized to access it, such as encryption; or
• we have taken subsequent measures which ensure that the high risk to data subjects is not likely to materialize; or
• it would involve disproportionate effort, in which case we may make a public communication instead.
Who we share your data with
We may disclose your personal information to any business unit, company or other corporate entity under the control and direction of WHEREVERFAMILY.COM
If you agree, we may pass on your personal information with carefully selected partners from the WHEREVERFAMILY.COM so that they may offer you products and services. This is rare. Most often the information shared is shared only by you to third party secure venders previously mentioned to process a subscription or order that you have requested.
WHEREVERFAMILY.COM does not sell or pass on your personal details to third parties without your consent, except in the following, highly unlikely, instances:
• where it is required by applicable law or pursuant to a court or similar order
• where it is required urgently to prevent serious loss or damage to property of WHEREVERFAMILY.COM
• where it is required for the purposes of obtaining legal advice or for the purposes of, or in the course of, legal proceedings to which WHEREVERFAMILY.COM is a party or a witness.
As stated above, with your consent, we may also use your data, or permit carefully selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these. We reserve the right to access and disclose personal data in compliance with the laws of the United States.
We may also use service providers to help us run the Website or services available on the Website. Any third parties who access your data in the course of providing services on our behalf are subject to strict contractual restrictions to ensure that your data is protected, in compliance with industry norms and applicable laws.
Where we store your data
The data that we collect from you may be transferred to and stored. It is always stored following normal industry protocol and through the third party secured venders previously mentioned.
How long will we retain your personal data?
WHEREVERFAMILY.COM complies with the highest standards when collecting and using personal information. No personal information will be retained for longer than is necessary to fulfill a legitimate business need or as required by applicable law. Your data will be retained unless you inform us otherwise. At that time you may cancel or opted out using one of the secure venders previously mentioned.
Changes to the Policy
We keep our Policy under regular review and we reserve the right to amend this Policy at our discretion and users shall be deemed to accept the modified Policy by continuing to access the Website to submit personal information on or after the date of modification. We will place any updates on this Website.
How to contact us
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
We will not excise any charge in respect of the above actions.
This Web site is hosted on servers located in the United States. In the event of any dispute arising out of or relating to this site, you agree that the exclusive venue for litigating disputes shall be in state or federal court in Bucks County, Pennsylvania.
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