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Two Florida Resorts, Naples Grande Beach Resort and Cheeca Lodge & Spa, See Trend of Rescheduling as Opposed to Canceling in Light of COVID-19 Outbreak

by Contributor

Apr 2, 2020

Photo: Kevin Ruck | Dreamstime.com

Destinations / North America

By Kimberly Krol

Good news is welcome in these times of uncertainty, and at least two Florida resorts, Naples Grande Beach Resort and Cheeca Lodge & Spa, are finding most travelers are opting to reschedule upcoming events and stays rather than cancel — a bright outlook for the travel industry to bounce back quickly once the COVID-19 pandemic is over.


Naples Grande Beach Resort offers the most meeting and event space in Naples. With 83,000 square feet of indoor and outdoor space, 40 percent of the resort’s business comes from groups and events. More than 85 percent of the resort’s group and event reservations for spring have been rescheduled rather than canceled.


“This is a testament to the strength of the travel industry community,” said Melinda Hutchins, director of sales and marketing, Naples Grande Beach Resort. “We’re being extremely flexible with all travel plans and circumstances right now. From planners to agents and hotels to future guests, we all need to work together during these unprecedented times and inspire hope that we’ll get through this and travel more than ever when this passes.”


Cheeca Lodge & Spa, with 6,300 square feet of indoor and outdoor meeting and event space, has seen more than 90 percent of its group reservations and events for the spring reschedule to a later date.


Updated April 3, 2020


More hotels around the country also see a trend of re-bookings, rather than cancellations, representing a light at the end of the tunnel in regards to the COVID-19 crisis. Seven of eight groups that canceled at Curaçao Marriott Beach Resort rescheduled for late 2020/early 2021. In Asheville, North Carolina, The Foundry Hotel saw about 80 percent of its April and May corporate bookings confirm rescheduled dates from quarter 3 of 2020 through Q1 of 2021. Almost the same percentage, 75 percent, of group reservations at The Bristol Hotel in Virginia canceled, yet rebooked for fall 2020 or early 2021. Opened in late 2019, Lexington Marriott City Center saw more than 15 rebookings for late 2020 and early 2021.


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